Every construction company knows that there’s a lot of money to be made in utilities, but you need to have the right leadership and management in place to do so. One of the biggest changes RAWSO has made since we first opened for business was overhauling our entire utilities division in 2019.
To be honest, utilities weren’t always an area where RAWSO excelled. Due to some subpar planning, we used to get a lot of extra material delivered to our job sites that we didn’t need, and our work just wasn’t as efficient as we wanted it to be.
At RAWSO, we are never satisfied with mediocre results. Therefore, we replaced the majority of people who worked on utilities with individuals who are true experts in the world of utility installation. As a result, we’ve noticed a significant increase in client satisfaction regarding utilities, and the repeat business we’ve earned from our clients since then reaffirms that we made the right decision.
When it comes to utilities, RAWSO mainly takes care of fire lines, domestic water lines, sewer, and storm drain. We currently have four utility crews that deal with water and sewer installations. We also have five or six grade crews that all do storm drain. Each one of those crews will typically have four to five people.
The reason we focus so much on those key utilities is that every commercial building and every home requires them. They are a vital part of our society’s infrastructure, and we’re proud to help build America by installing the utilities that keep our nation functioning day in and day out.
The main reason to choose RAWSO for utility installations is the high quality of our work, and the experience and expertise that we bring to every job site. We also treat people well — whether that’s our own people or our customers — and we do our work in a timely manner. Today, we have incredible relationships with utility districts, inspectors, contractors, and developers.
In addition, when we’re on a job, everything looks good. Our equipment is all new, and our trucks are clean. We make ourselves presentable, and the quality of our work reflects that as well. We also strictly follow all OSHA requirements, and we have all the PPE our employees need to do the job safely.
We learned a valuable lesson when we made the decision to overhaul our utility services: if something isn’t working, the worst decision we can make is to continue with “business as usual.” As a company, we need to be able to look ourselves in the mirror, admit when things aren’t going the way we want them to, and make a decision regarding the best path forward.
Sometimes, making a drastic change is just what the doctor ordered.More blog